Due to a quality problem with a weekly shipment, a large financial publishing firm was facing a very unhappy $50 million customer.
This was obviously a very big deal. The managers were scrambling for a solution and feeling stuck. So they reached out to someone in the organization who knew about our Whole Brain® Model and asked for help.
This person pointed out that the managers had done some things very well. They’d done the analysis. They’d crunched the numbers. They’d focused on the fact-based and implementation-oriented thinking aspects of the problem by discovering what the symptoms were and how they were playing out. Yet there was something missing—a new way of looking at the problem, a shift in mindset. Read more