Saving Time and Money at Telecom New Zealand’s Call Centers

Telecom New Zealand Limited is New Zealand’s largest provider of Information and Communications Technology, delivering a range of internet, data, voice, mobile, and fixed-line calling services throughout Australasia. Like other telcos the world over, Telecom New Zealand relies on call centers to support customers, introduce them to new offerings, and generate leads.

With the call centers playing such a crucial role in the overall business’s success, the company continually works to find new and better ways to improve call center operating efficiency and deliver better customer service.Read how the largest provider of information and communications technology in New Zealand is using Whole Brain® Thinking System to reduce repeat calls in their in-house and outsourced call centers, saving time and money while increasing customer satisfaction.

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