Integ: Increasing Employee Engagement and Customer Focus
IT company Integ provides secure communication and data networking solutions to organizations across Australia. The company has more than 150 skilled staff in six locations that support more than 2,500 customer sites. Each year the company revisits its annual business plan and company focus. According to Integ’s CEO, Ian Poole, “We then define the strategy, objectives and themes for the company for the year, which are presented to our employees.” Poole says the company had a record revenue year to June 30, 2009, growing by double digits, but the general market conditions were tough.
Discover how the Herrmann Brain Dominance Instrument® (HBDI®) Model formed the basis for an innovative Get Red program at Australian IT company Integ, helping to raise awareness and build accountability for interpersonal and customer service excellence. By adopting the Whole Brain® Thinking System, as a part of the corporate culture, the company has been able to ease communication problems within teams; improve teamwork, engagement and retention; and consistently deliver excellence to its customers.
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